For seafarers
- Calculation aid for seagoing service
- Ways to complain
- Emergency infos
- Health care on board
- Psychological help
Calculation aid for seagoing service
If you work at sea, you need to prove sufficient seagoing service for your certficates of competency and profiency. We of the German Flag support you when you have to calculate your times at sea with our
Calculation aid for seagoing service
With this calculation aid you can calculate if you have sufficient seagoing service to have your certificates of competency and proficiency extended.
Under the heading "Training • Competence", you find more information about the required seagoing service.
Ways to complain
The International Maritime Labour Convention guarantees seafarers comprehensive rights to complain. If they work at sea, they have the right to complain about any violation regarding working and living conditions on board. The International Maritime Labour Convention and the German Maritime Labour Act stipulate that you should direct your complaint first to your direct superior, afterwards to the master or your shipping company.
In addition, you have the right to directly contact the public complaint office of the flag state - on German-flagged ships this is our job. You can email your complaint to ism-mlc@bg-verkehr.de or contact us on the phone + 49 40 36 137-213 (outside the usual office hours: + 49 40 36 137-100).
We investigate every complaint diligently and thus ensure that your rights are protected.
Emergency infos
As a seafarer, who can I contact if a crew member on board suddenly falls seriously ill? Where do I report a security threat? Our emergency infos contain the contact details of the people you should inform in an emergency.
Health care on board
The German Flag ensures top tier medical care on board: The Maritime Medical Handbook assists seafarers with a practical approach just as much as the telemedical maritime assistance service in Cuxhaven. We also inform about selected health matters such as falling ill with Malaria or the right food hygiene on board.
Psychological support
A serious accident on deck, a drowning crew member, a maritime casualty, a sea rescue or even piracy: there are accidents and tragedies on board that are hard to forget and that continue to unsettle. Such events are often too much to cope with for those affected and can lead to severe psychological reactions and illnesses.
The German Flag support seafarers to deal with traumatizing events - for example with:
- trauma guides at the BG Verkehr, whose main job is to very quickly mediate options for help and therapy by external psycho therapists and
- the flyer "Psychological crisis", which explains the most common symptoms and contains contact data for available assistance services.